Table of Contents
1. Company Information
VisaOnTrip is a visa consultancy service operated from Lisbon, Portugal. We are committed to protecting your personal data and ensuring your privacy is maintained according to the General Data Protection Regulation (GDPR) and Portuguese law.
Controller Details:
- Company: VisaOnTrip
- Address: R. do Capelão 8, Lisbon, Portugal
- Email: support@visaontrip.com
- Phone: +351 920 193 226
2. Data We Collect
We collect the following types of personal data:
Identity Data
Full name, date of birth, passport number, nationality
Contact Data
Email address, phone number, residential address
Payment Data
Billing information, payment history (processed securely)
Application Data
Visa type, travel history, employment details, supporting documents
Technical Data
IP address, browser type, access times, pages viewed
3. How We Use Your Data
We use your personal data for the following purposes:
- Processing and managing visa applications
- Communicating with you about your application status
- Processing payments for services rendered
- Providing customer support and assistance
- Sending important updates about your application
- Complying with legal obligations
- Improving our services based on your feedback
4. Legal Basis for Processing
Under GDPR Article 6, we process your data based on:
Consent (Art. 6(1)(a))
You have given us clear consent to process your personal data
Contract (Art. 6(1)(b))
Processing necessary to fulfill our service contract with you
Legal Obligation (Art. 6(1)(c))
Processing necessary to comply with legal requirements
Legitimate Interest (Art. 6(1)(f))
Processing necessary for our legitimate business interests
5. Data Sharing
We may share your data with:
We never sell your personal data to third parties.
6. Your Rights (GDPR)
Under GDPR, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your personal data
Right to Portability
Receive your data in a structured format
Right to Object
Object to processing of your data
Right to Withdraw Consent
Withdraw consent at any time
8. Security Measures
We implement appropriate technical and organizational measures to protect your data:
SSL Encryption
Secure Servers
Access Controls
9. Data Retention
We retain your personal data only for as long as necessary:
- Visa Applications: 5 years after completion
- Financial Records: 7 years (legal requirement)
- Marketing Data: Until you withdraw consent
10. Right to Complain
If you believe your data protection rights have been violated, you have the right to complain to:
Comissão Nacional de Proteção de Dados (CNPD)
Avenida D. João II, 1.08.01 E
Lisbon, Portugal
Email: geral@cnpd.pt
Phone: +351 213 928 400
Website: www.cnpd.pt
11. Contact Us
For any questions about this privacy policy or to exercise your rights, please contact us:
support@visaontrip.com
Phone
+351 920 193 226
Address
R. do Capelão 8, Lisbon